Shipping policy

Where we ship

ROAMER ships from the Gold Coast, Australia, to Australia, New Zealand, the United Kingdom, Europe, Canada and the United States. We're starting small so we can do it beautifully, and more countries will follow.

Australia

• Standard shipping: $11 AUD, or free on orders over $80 AUD.

• Express shipping: $15 AUD.

• Standard delivery: 2–5 business days to metro areas, 5–8 business days to regional and remote areas.

New Zealand, United Kingdom, Europe & Canada

• International Standard (tracked): $24.95 AUD, or free on orders over $200 AUD.

• Estimated delivery: 5–15 business days.

• Europe includes Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.

United States

• US Express (tracked): $59.95 AUD, or free on orders over $400 AUD.

• Estimated delivery: 2–8 business days.

Because of current US tariff changes, Australia Post only offers express delivery to the US for now, which is why this rate is higher. We'll update it as things change.

Prices at checkout are shown in your local currency. All amounts above are in Australian dollars.

Dispatch & delivery

Orders are packed and dispatched within 1–3 business days. Once your order is on its way, we'll email you a tracking number so you can follow it home.

Delivery times are estimates from Australia Post, not guarantees. ROAMER isn't responsible for delays once a parcel is in the carrier's hands, but if something seems stuck, email us and we'll help chase it.

Duties, taxes & customs

International orders may be subject to import duties, taxes or customs fees in your country. These are set by your local customs authority and are the customer's responsibility. They aren't included in our prices or shipping rates.

If a parcel is refused because of these fees, any return shipping and fees we're charged will be deducted from your refund.

Tracking your order

Your tracking number arrives by email the moment your order ships. If you can't find it, check your spam or junk folder first, then reach out and we'll resend it.

Wrong address or returned parcels

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away and we'll correct it if the order hasn't shipped yet. Once an order is dispatched, we can't change the address.

If a parcel is returned to us as undeliverable or uncollected, we'll be in touch to arrange redelivery. A second shipping fee may apply.