Refund policy

We want you to love what you’ve bought. If something isn’t right, here’s how it works.

Change of mind

You can return an unworn item within 14 days of receiving it for a refund or exchange. To be accepted, it needs to come back in original, unworn condition with any tags and packaging intact.

• Email us at hello@houseofroamer.com within 14 days of delivery to start a return.

• Return postage is covered by you, the customer. We recommend a tracked service, as we can’t process a refund for an item that doesn’t reach us.

• Once your return arrives and passes a quick check, we’ll refund the item price (original shipping isn’t refunded) to your original payment method within 5–7 business days.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn’t what you ordered, we’ll make it right. This is your right under the Australian Consumer Law and it sits alongside, not instead of, the change-of-mind policy above.

Email us at hello@houseofroamer.com with your order number and a photo of the issue, and we’ll arrange a replacement or refund, including any return postage, at no cost to you.

Under Australian Consumer Law, you’re entitled to a replacement or refund for a major fault, and to have minor faults repaired or replaced. These rights can’t be excluded.

What we can’t accept

• Items returned after 14 days for change of mind.

• Items that have been worn, washed, or damaged after delivery.

• Items returned without prior contact.

How to start a return

Email hello@houseofroamer.com with your order number and whether you’d like a refund or exchange. We’ll reply with the return address and next steps.