Frequently asked questions

Were always here to help
When will my order arrive? 

Orders are dispatched within 1–3 business days. After that, Australia Post usually takes 2–5 business days to metro areas and 5–8 to regional or remote areas.You’llget a tracking number by email when it ships.
How much is shipping? 

Flat-rate $9.95 anywhere in Australia, and free on orders over $150.
Do you ship internationally? 

Not yet. We’re Australia-only for now, with international shipping to come. Join our mailing list and you’ll be the first to know when it does.
What size is the hat? 

ROAMER 001 is one size, with an adjustable brushed-brass closure at the back, so it fits most comfortably.
How do I care for it? 

Spot clean with a damp cloth and let it air dry. Avoid the washing machine, which can knock the structure and the embroidery out of shape.
Can I return or exchange it? 

Yes. Unworn items can be returned within 14 days for a refund or exchange. Faulty items are covered under Australian Consumer Law. See our Refund & Returns Policy for the full detail.
How do I track my order? 

We email your tracking number the moment your order ships. If it’s not in your inbox, check spam, then email us and we’ll resend it.
I need to change my order or address. 

Email us as soon as you can at hello@houseofroamer.com. We can make changes before your order ships, but not after it’s been dispatched.
Is the dachshund Hazel? 

It is. The little dog stitched at the front is Hazel, and she’s the reason all of this exists.
Three dachshund dogs are posed on a beige concrete ledge next to a white baseball cap with a small black dachshund silhouette logo. The background shows stacked metal cups and a glass window.